Printing Service Policy


What is included in the price?

  • Printed materials
  • Shipping cost will be added at checkout.

What is not included in the price?

  • Proofreading
    Before submitting the print-ready file, customer need to proofread their own document for typo errors, layout, placement of design elements and color.
  • Prepress
    Customers need to follow our file preparation guide to create a print-ready press quality pdf with proper marks.
  • If the customer wants us to implement content into a template, an implementation fee starting from $20 is required.

Implementation fee

  • If the customer wants to use templates from Envato Elements or has a template and wants us to implement the content, an implementation fee starting from $20 will be applied.
  • Implementation fee include small modification of layout, color, and fonts. Please refer to the designer regarding if there need to be extra charge.
  • Small modification is free, however, due to the very low cost of this service, extra charge may be applied.

What do we need from the customer?

  • If the customers:
    • Have their own file:
      A print-ready press quality pdf with proper marks.
    • Use a template and want us to implement the content:
    • Contents need to be implemented.
    • Vector graphic file of any branding elements. (Logos, color scheme, etc.)
    • Small modification requirements.
    • Want to hire a graphic designer:
      Refer to the Graphic Design Policy.

Shipping and Delivery

  • 9-12 Business days
    • Small $6
    • Bulky $12
    • Extra large items: Company delivery, cost depends on the size and location
  • UPS, Fedex or company delivery
  • Shipping time doesn’t include production time.
  • Tracking info: Email reminder
  • Local pickup: N/A at this moment.
  • The flat shipping fee is lower than the actually shipping cost. For multiple orders, we may deliver the printing material by ourselves, which helps reduce the shipping cost in total.

Refund policy

  • Before placing an order, customers shall make sure there is no errors in the uploaded file and the content provided for implementation. All files shall meet our guideline including size, format, bleed, crop marks etc.
  • The color displayed on screen might be different from the actual print product. To have the least color variation, you may calibrate your monitor or use a color bridge.
    Why Color Looks Different on a Computer Screen Versus Printed
  • Amoona Studio offers the most affordable print products on the market. Since individual orders have no resale value, they will not be refunded unless the error is caused on our behalf.

Graphic Design Policy


What is included in the price?

  • One complete design with the original file and exported file types. Customer may request exported files with different sizes.
  • 3 free modifications after the completed design is resented to the customer.

What is not included in the price?

  • Branding elements such as logo design are not included in the price.
  • If low resolution pixel graphics need to be converted to vector graphics, there will be extra charge.
  • The design requirement shall be established before the project starts. Any requirement change after the project starts may cost extra.
  • A complete change of design.

What do we need from the customer?

  • Customer shall fill out the Graphic Design Requirement Form before starting a project.
  • Design elements needed in the project, such as logos, color scheme, etc.
  • Customer shall sign a contract for each design project.
  • For projects under $500, a full upfront payment is required. For projects that cost more than $500, a at least 50% deposit is required.

How long does it take to finish the design?

  • After gathering the requirement from the customer, the designer will provide the estimated time to complete the project.
  • The actual time may change due to communication efficiency, requirement changes etc.

Design modification

  • The first 3 modifications are free and shall be delivered all at once using the Change Request Form. The cost of extra modifications will be quoted by the designer.
  • Another modification on the same change request can be done for free. However further modification will be charged. The cost will be quoted by the designer.

Delivery

  • After reviewing the completed design and modifications, customer shall sign the Design Approval Form and pay for the remaining balance.
  • A zipped file containing the original design files and exported files will be sent to the customer via Email.

Refund policy

  • If the designer has not started designing the project, a full refund can be issued.
  • If the customer cancels the design project after the designer has started designing the project, a portion of the deposit may be refunded to the customer.
  • If the customer canceled the design project after the design has completed more than 80% of the work, the customer will be charged 40% of the remaining balance.

Web Design Policy


What is included in the price?

  • A completed and functional WordPress website.
  • Responsive web pages
  • Content upload including text and images
  • Contact form and map on contact us page
  • Free consultation
  • SEO plugin configure
  • Teaching customers how to use WordPress to edit text/images, limited HTML/CSS support.
  • Other

 

LITE PACKAGEDELUXE PACKAGEULTIMATE PACKAGE
$50 gift for theme purchase$60 gift for theme purchase$70 gift for theme purchase
5-7 pages8-12 pages13-25 pages
1-month support after launching2 months support after launching3 months support after launching

 

What is not included in the price?

  • Domain and hosting. Though it is not included in the price, we can help customers to set it up.
  • Maintenance after the support period ends.
  • Marketing plan. A simple template can be provided for the customer.
  • Customer may provide the text content, or we can create the content for extra charge.

What do we need from the customer?

  • Customer shall fill out the Web Design Requirement form before starting a project
  • Customer shall sign a contract for each web design project.
  • A 30% deposit is required upfront, and the next 40% when the website is completed for reviewing, and the remaining 30% will be paid after the website is launched.
  • Complete content including text, image, design elements such as logo, color scheme and any other content needed to complete the website.

Modification

  • General content modification is included in the package
  • Text and images
  • Small layout modification. (Layout modification that is larger than a standard screen size is considered a new page)
  • Color change of elements. Complete color scheme change may be charged extra.
  • New requirement that is not stated in the approved scope statement will be quoted and charged extra.

Delivery

  • After reviewing the completed website and modifications, customer will sign the Design Approval Form. The website will be launched, and customer shall pay for the remaining balance.
  • A link of a zipped file containing the backup files upon launching will be sent to the customer via Email. Customer can download it within 7 business days after the email is sent. If the customer doesn’t download the file within 7 business days, the files may become not available for downloading.

Refund policy

  • Due to the size of web design projects, only partial of the first deposit can be refunded if the customer cancels the project at the very beginning.

Deals & Packages Policy


Corporate Pricing 

  • Two-tiered system: Silver and Gold. 
  • Silver requirements: spending anywhere between $2000-$4999 annually through our printing service. After surpassing the $2000 mark, you will be automatically granted the discount. 
  • Silver discount: 5% off on printing purchases for the rest of the year, plus an in-store credit equal to 5% of the year’s previous printing purchases made by the company.  
  • Gold requirementsspending $5000 or more annually through our printing service After surpassing the $5000 mark, you will be automatically granted the discount. 
  • Gold discount: 10% off on printing purchases for the rest of the year, plus an in-store credit equal to 10% of the year’s previous printing purchases made by the company.  
  • Discounts do not stack. If you previously qualified for the Silver discount, and now qualify for the Gold discount, the Silver benefits will be removed and the Gold benefits will be added. 
  • For the rest of the year’s purchases, we will provide you with a code unique to your company. Codes differ company to company and for Silver and Gold discounts. If you progress from the Silver level to the Gold level, you will be provided with a new code and your current one will be discontinued. 
  • Corporate pricing applies to companies, not individuals. If your company will be using more than one login to purchase on our site, please contact us at [email protected]. 

 

Purchase Packaging 

  • Three-tiered system: Standard, Deluxe, and Premium. 
  • The package discount is equal to approximately 7.5% (adjusted by rounding to nearest dollar). 
  • Purchasing any package will give you: a web design & development service, a graphic design service, and printing & shipping for the items we design for you. Each progression in the tier-system allots you a more complex and enhanced webpage, more items to be graphically designed, and more printed & shipped items. 
  • Purchasing one package does not exclude you from purchasing another – however, since there is an overlap in services between the packages, we suggest that if you have previously purchased one of the packages, you contact us first at [email protected] before purchasing another to see what we can do for you. 

If you have concerns or questions not listed here, please contact us and we would love to assist you. Thank you for your patience.

 

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